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Primary CareTelehealth Medical Visit

It’s never been more important to stay home. That’s why we’re now offering access to completely digital primary care through our telehealth platform: so you can get answers fast, avoid doctors’ waiting rooms, and take care of surprise medical issues. And, if a prescription is appropriate, a health care provider will write one into your local pharmacy.

Primary Care Telehealth Medical Visit

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* If there is an emergency and you are experiencing severe symptoms or bleeding, please call 911 or seek in person care immediately

* Available in all US states and Washington DC.

what to expect

Tell us what you need
Answer a few questions about your issue
Consult with a provider
Talk through your symptoms and possible treatments
Get medicine prescribed
If appropriate, your provider can prescribe treatment on the spot
Pick it up nearby
Your provider will send the prescription to a local pharmacy for pick-up

what we offer 30+ Conditions

Through our platform, seek treatment from US-licensed healthcare providers for over 30 common primary care conditions.
Cold & Flu
SYMPTOMS & ILLNESSES
  • Sore throat
  • Cough
  • Congestion
  • Fever
  • Nausea & vomiting
  • Bronchitis
  • Body aches
  • Fatigue & tiredness
Allergies
SYMPTOMS & ILLNESSES
  • Seasonal allergies
  • Hay fever
  • Itchy eyes
  • Sinus congestion
Infections
SYMPTOMS & ILLNESSES
  • UTIs
  • Pink eye
  • Sinus infection
Skin
SYMPTOMS & ILLNESSES
  • Eczema
  • Rashes
  • Hives
  • Bug bites (Spider, Bee, Mosquito)
Fungal Infections
SYMPTOMS & ILLNESSES
  • Ringworm
  • Jock Itch
  • Athlete's Foot
  • Yeast infections
Tension Headaches
SYMPTOMS & ILLNESSES
  • Dull head pain
  • Forehead pressure
  • Shoulder tenderness
  • Neck tenderness
Medication Refills
SYMPTOMS & ILLNESSES
  • Asthma
  • Migraines
Acid Reflux Coming Soon
SYMPTOMS & ILLNESSES
  • Heartburn
  • Bitter taste
  • Indigestion
Stomach Coming Soon
SYMPTOMS & ILLNESSES
  • Stomach ache
  • Constipation
  • Diarrhea
  • Bloating
  • Cramps

How our primary care visits work

We designed primary care visits around how you live. That’s why they’re simple, streamlined visits that you can do through your computer or phone

answer some questions

First, you’ll answer some questions about your issue for your provider to review . This will help them get up to speed on how to best help you, and make your visit as seamless as possible

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consult with a provider

We’ll connect you virtually to a healthcare provider licensed in your state —so you don’t have to spend hours figuring out who’s best. You’ll discuss your symptoms with the provider and possible treatment options

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get prescribed the right medicine

If appropriate, the provider can write you a prescription on the spot. Helping you get relief fast—without having to go into a doctor’s office.

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pick it up at a local pharmacy

When you’re not feeling well, you don’t have time for overnight shipping. If prescribed, your provider will send the prescription to a local pharmacy of your choice for in-person pickup.

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why we’re making primary care available

It’s paramount that our healthcare system has the bandwidth to address the most pressing cases. That’s why, for the time being, we’re offering access to primary care visits through our telehealth platform at cost, for $39. Our goal is to help more people avoid crowds and waiting rooms, while still getting the care and support they may need
Dr. Patrick Carroll

Chief Medical Officer, Hims & Hers

we've got answers

frequently asked questions about primary care

Where is this service available?
Primary care is available in all US states and Washington DC.
Can I get a prescription by talking to a medical professional through the Hers platform?
You’ll be evaluated for treatment when you have a primary care visit with Hers. While prescriptions aren’t a guarantee, your provider will determine if a specific medicine is right for you and your symptoms as part of your primary care visit.
Does my insurance cover this?
There are two costs to keep in mind: The cost of the primary care visit and the cost of any prescription medication, if your provider determines it’s appropriate. The cost of the primary visit won’t be covered by your insurance, and is $39. The cost of the prescription may be covered by your insurance when you pick up the medication at your local pharmacy. Just provide them with your insurance information as you would when picking up any other prescription.
How does the interaction with the medical professional work?
The entire interaction can take place online through your phone or computer. First, you’ll answer some questions about your issue, to help your healthcare provider understand how to best help you. Then, within 24 hours, you’ll get a message back from the provider, and from there you’ll be evaluated for a prescription based on your symptoms and medical information
How long will it take to hear back from a medical professional?
You should hear back from a healthcare provider on the Hers platform within 24 hours.
How do I fill my prescription?
If the healthcare provider prescribes a treatment, you’ll be able to select a local pharmacy where you’d like to pick it up. That pharmacy will fill your prescription, and you should pick it up in person when it’s ready.
When should I use Hers primary care?
You should choose primary care when you want to consult with a medical professional about non-emergency health issues like flu symptoms, sinus problems, respiratory infections, allergies, and rashes. Your healthcare provider will diagnose your symptoms and provide treatment, which may include a prescription.
Will I consult with a real medical professional?
Yes, providers on the Hers platform are all experienced healthcare professionals licensed in your state and qualified to conduct medical consultations and prescribe medications. They’ll have a conversation with you and evaluate your symptoms, just how you’d interact with a doctor for an in-person primary care visit.
Do I have to call a medical professional?
No, there’s no phone call involved. The interaction on our telehealth platform will be handled digitally, either on your phone or from a computer.
How will I know when my prescription is ready?
We recommend that you call the pharmacy you selected for pick-up to find out when they’ll have it ready for you. Due to technical limitations, we’re not currently able to send you an alert from Hers when it’s ready, but we’ll continue to find ways to make your experience more convenient.